Fiko Software Co., Ltd. will in most cases deliver purchased software electronically via Download or via e-mail with the exemption from boxed or CD products which is delivered via regular mail or courier.

Due to risk of viruses and other problems, we do not accept any return on software delivered via e-mail, nor via post or TNT Express. Our return policies for electronically and e-mail delivered software is that no refund will be accepted within after purchase.

However, within 30 days after purchase, if a shipped packaging or printed materials or the CD itself is damaged, we will send you a new set or offer a refund of 70% of the purchasing price less cost of shipment. For returned goods, the purchaser must stand for and pay for all freight charges..

Refund will be accepted one working day after we have received and inspected the returned goods. Confirmation on refund will be sent via e-mail.

Before you send the goods in return, you must complete the CONTACT form with a short description of your reason for returning the goods and we will then send you a Tracking Number that we will use as a reference for your case.

Refund on purchases made by credit cards will be refunded to the credit card account only. Purchase made on PayPal will be refunded to your PayPal account and purchases made by Bank to Bank transfer or paid by Cheque will be refunded as Bank to Bank transfer less bank charges.